Customer Care Number : Mono Shop Customer Care Number : Mono Shop

Company : Mono Shop (Pty) Ltd

Head Office : Helderberg

Industry : Online Shopping

Service/Product : Kitchen Decor,Clothing,living Room,etc


Mono Shop Customer Care Number

Call Us : +27 (021) 852 7450

Email Us :

For general enquiries : info AT

For anything related to a current or past order : orders AT (please use your order number as reference)

For more information regarding wholesale orders : wholesale AT

Contact Hours :

Monday to Thursday: 8:00 – 17:00

Friday: 8:00 – 16:00

Weekends & public holidays: 11:00 – 14:00

Shipping Policy

Shipping Methods :

** All of our products are shipped via a courier service.

** If you would rather like your order sent via the South African Post Office, get in touch with us at info AT and we will happily assist you.

Courier Costs :

** Because we have a wide variety of products that differ in size and weight, we don’t have a flat shipping rate for all of our products.

** Instead, our products are grouped into classes according to how much shipping will cost. Shipping costs apply per order (not per product) and are the same, regardless of where in South Africa you are located.

** You will only be charged for the most expensive shipping class in your order.

Bank Deposit or EFT

** If you choose this method, you will receive an invoice (via email) upon the completion of your order containing the details of your order and our banking details.

** We will only start processing your order after the full payment reflects in our bank account. If we don’t see your payment in our account after five business days, we will cancel your order.

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** If you are concerned that it may take longer for your payment to reflect, send your proof of payment to orders AT, and we won’t cancel your order.

** Please note that we will still only process your order once we receive your payment in our account as an EFT payment.

** We do NOT accept cheque payments.

Our bank details are as follows :

Mono Shop Pty Ltd

Acc. No. 272395692

Standard Bank

Helderberg Branch

Branch Code 033012

Use your Order ID as reference when making your payment.

PayFast :

** PayFast is a secure online payment processing service that we use to process credit card payments (as well as other methods).

** Read more about their payment methods here.

** If you make your payment via PayFast, your order will be processed immediately and you don’t have to send proof of payment.

Free Shipping :

Your order qualifies for free shipping if :

** You have a valid free shipping coupon, OR

** You only have products in your cart that fall under the free shipping class

** For any questions about our payment or shipping methods, feel free to get in touch with us at info AT or contact us here.

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